FAQ'S

FAQ's

MY ACCOUNT

DO I NEED TO HAVE AN ACCOUNT TO SHOP WITH YOU?

Yes, setting up an account will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account at checkout page.

HOW DO I SIGN UP/CREATE AN ACCOUNT AT NOORAM BEDDING?

Please click on ‘Sign In’ followed by ‘Create an account’ and fill in your personal details. If you experience any difficulty, kindly call our customer service hotline and we will be pleased to assist you.

I FORGOT MY PASSWORD; HOW CAN I RETRIEVE IT?

Please click on ‘Forget password’ which is available at the ‘Sign In’ page. Enter your email address and click on ‘Submit’. A set of instructions to reset your password will be sent to your registered email. After your credentials have been verified, you will be able to create a new password.

HOW CAN I EDIT/UPDATE MY ACCOUNT DETAILS?

Please sign in and click on ‘My Account’. You will be able to edit/update your particulars.

HOW CAN I EDIT/UPDATE MY SHIPPING AND BILLING ADDRESS DETAILS?

Please sign in and click on ‘My Account’. You will be able to edit/update your particulars in your account and save it for future orders. If you wish to change the delivery address for a placed order, please contact our customer service immediately. We will make the requested changes if the order has not been processed.

WHAT ARE THE BENEFITS OF SIGNING UP AN ACCOUNT WITH YOU?

By signing up an account with Nooram Bedding, you will be able to access and manage your account information easily. This includes:

  • Changing your password

  • Updating your billing or shipping address

  • Checking your order status

  • Viewing your complete order history

  • Managing your e-mail preference settings (e.g., choose whether to receive mails from Nooram Bedding)

  • Update Address book

ORDER

HOW CAN I PLACE AN ORDER?

In order to place an order with Nooram Bedding, you will be required to:

  • Sign into your online account

  • Shop for the items you want

  • Add the items to your Shopping Bag

  • Proceed to checkout

  • Enter billing and shipping information

  • Provide payment information

  • Review and submit your order

  • Check your order status

HOW WILL I KNOW IF NOORAM BEDDING HAS RECEIVED MY ORDER?

After you place your order, you will receive an acknowledgement e-mail from Nooram Bedding to confirm that your orders have been well-received. However, do note that orders will only be shipped when your credit card payment has been approved, and in case of COD orders, your billing and delivery address verified. Alternatively, you may check the status of your order through “My Account”.

I DID NOT RECEIVE ANY SALES ORDER SUMMARY, WHAT DOES THAT MEAN?

A sales order summary is an auto-generated e-mail where Nooram Bedding acknowledges the order you placed. You should receive this order summary within 15 minutes upon placing your order (please make sure that the e-mail is not sent to your junk folder). If you did not receive an order summary within 15 minutes after placing your order, this means that we have not received your order and no payment has been received by FARASHA. You are then required to make a new order. Alternatively, you may sign into your account to access ‘My Order’ page to view whether your order is received by us.

THERE’S A MISSING ITEM IN MY ORDER, WHAT SHOULD I DO?

If there is any missing item(s), please contact at noorambedding@gmail.com

HOW WILL I VIEW MY ORDER DETAILS AND HISTORY?

Please sign in to ‘My Account’ to view your order history. Click on the order you wish to view to see the details.

HOW DO I TRACK MY ORDER STATUS?

The order tracking status will be emailed to you. If you wish to know more about the order status, you may please follow the tracking link.

AM I ABLE TO TRACK MY ORDER?

Yes, when we dispatch your order for delivery you will receive a tracking link via email. Once you receive this tracking link, you can check the delivery status of your shipment.

CAN I CANCEL MY ORDER?

Unfortunately, we are unable to cancel an order once it has been placed. We do our best to ensure fast delivery and it would be advisable to check your order before placing it and an order can't be cancelled if it is in process. However, if a customer wishes to cancel an order, 50% will be deducted as a processing fee.

CAN I AMEND MY ORDER?

Unfortunately, we are unable to amend an order once it has been placed. This includes changing the size/color of an item, removing an item, changing the payment methods or delivery mode.

CAN I ADD ITEMS TO AN EXISTING ORDER?

Unfortunately, it is not possible to combine orders or add items to an existing order after your order has been processed.

MY ORDER WAS CANCELLED DUE TO ONLINE SECURITY, HOW CAN I GET MY MONEY BACK?

We regret to know that your order was cancelled due to online security measures. However, please note that we have not captured any payment from you when we cancel your order, hence, the amount will not be charged to you. If charged, the amount will be reversed back to the card that was used.

I TRIED TO CHECK OUT AND THE ITEM IN MY SHOPPING BAG DISAPPEARED?

Placing an item in your shopping cart does not guarantee your purchase of the item. Until you have completed the checkout process, another customer may have purchased the item.

WHEN I PLACE AN ITEM TO MY SHOPPING BAG, IS THE ITEM PLACED UNDER MY RESERVATION?

Placing an item in your shopping cart does not guarantee your purchase of the item and does not mean that the item is reserved for you.

ONLINE SECURITY

WHAT IS ONLINE SECURITY FRAUD SCREENING?

Online Security Fraud screening is Nooram Bedding's initiative as a preventive measure against credit card fraud transactions.

WHY SHOULD I SEND YOU MY PERSONAL INFORMATION?

Due to high risk or credit card fraud, Nooram Bedding may request additional information for payment verification.

IS MY PERSONAL INFORMATION KEPT SECURED?

All relevant pieces of information submitted by our customers will be kept secured and confidential.

WILL I RECEIVE ONLINE SECURITY EMAIL EVERY TIME I PLACE MY ORDER AT NOORAM BEDDING?

Online Security is meant for every order. However, verification process is ideally for one-time verification purpose.

I RECEIVE AN ONLINE SECURITY EMAIL FROM YOU; WILL I STILL RECEIVE MY ORDER WITHIN THE STANDARD DELIVERY TIMELINE?

Depending on how fast you respond to the online security email and the validity of the submitted documents are, your order may or may not experience delivery delays.

WHAT IF I FAIL TO RESPOND TO YOUR EMAIL WITHIN THE PERIOD GIVEN, WILL MY ORDER STILL BE PROCESSED?

Failure to respond to the online security verification process within the timeline given will result in automatic order cancellation.

SHIPPING RESTRICTIONS

ARE THERE ANY RESTRICTED AREAS?

Currently, we are unable to ship to any PO Box, military, protected area/location.

UNDELIVERABLE PACKAGES

Nooram Bedding believes all our online shoppers are responsible shoppers and have a strong support and interest in our fashion products.

WHAT HAPPENS IF AN INCORRECT ADDRESS IS PROVIDED FOR THE DELIVERY?

If the address is incorrect or outdated, the package will be returned to us by the delivery agent or the unintended recipient.

HOW IS THE DELIVERY PROCESSED?

Most of our delivery agents make two attempts to deliver a parcel and they might require a signature upon delivery of parcel.

WHAT SHOULD I TAKE NOTE OF WHEN THE ORDER IS INTENDED AS A GIFT?

If a recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error.

DELIVERY DATES

IS THERE A GUARANTEED DATE WHICH I CAN RECEIVE MY ORDER ON TIME?

Currently, we are unable to guarantee a delivery date. The delivery period is subjected to payment authorization, fraud screening, and availability of stocks. If you need to receive the items urgently, we suggest you contact noorambedding@gmail.com.